A member service representative provides a variety of services to members in such a manner that exceed the members expectations. They perform these services in an effective and efficient manner within credit union policies.


Accept and process deposits and payments.

Disburse funds in cash or check form.

Provide check cashing service.

Be able to answer specific questions from members regarding their accounts.

Transfer funds from within and between members accounts.

Perform money order sales.

Perform VISA Cash Advances.

Input Loans into Loan Operating system for Loan Officer Review

If designated:
Decision loans as a Loan Officer in accordance to SCU Loan Policies.

Understand membership eligibility specifically as it applies to their branch office and generally as it applies to other branch offices.

  • Open new accounts and complete required forms.
  • Maintain and balance cash drawer in accordance with current cash handling procedures.
  • Verify available funds for merchants calling on share drafts if appropriate.
  • If designated, provide notary service.
  • Conduct Shared Branching transactions.
  • Responsible for complying with all BSA/USA Patriot Act regulations as provided by the Security Officer of Service Credit Union, including but not limited to notifying supervisors of suspicious activity and excessive cash withdrawals.
  • Issue plastic cards for members as needed or issue at point of sale, including but not limited to Debit, Credit and Gift cards.
  • Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.
  • Works with their branch manager and staff to meet assign goals including but not limited to loan production, new member development, and new checking account production.
  • Other duties as required.


  • High School Diploma or equivalent. Work experience preferred.
  • Must be detail oriented and have a basic understanding of math and money.
  • Must be able to identify problems, recommend enhancements and implement solutions in a fast-track environment.
  • Must have strong verbal and written communication skills as well as solid computer and typing skills.
  • Must be courteous, professional and friendly with the public as well as with coworkers.

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